Shipping policy
1) WHAT IS YOUR MINIMUM AND MAXIMUM DELIVERY TIMELINE?
All orders before 12:30 PM would be dispatched on the same day unless any unforeseen event occurs. It takes 1-2 days for dispatch and 3-7 days for delivery.
2) WHICH COURIERS DO YOU USE?
Domestic Shipments:
For Delivery inside India, there are no Extra Charges. We ship via Delhivery and Maruthy Couriers.
3) WHAT'S YOUR RETURNS/ REFUND POLICY?
Your purchase is eligible for return or exchange only if: An incorrect product was delivered to you, i.e. the product does not match the images provided on our website or a wrong product is provided.
You receive the item in a completely damaged state.
4) WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED OR INCOMPLETE?
Your satisfaction is our utmost priority. If you have received a damaged or incorrect item, or if part of your order is missing; please notify us IMMEDIATELY. In case the packing is damaged, instantly take a photo before unpacking. In most cases, the product inside would be safe. But, if the item is damaged, take photos for proof and immediately notify us. You may do so by:
1) Call us at 9496600795 and discuss the product's condition.
2) Whatsapp us the pics on 8592820965
Once we are convinced of the damage that occurred, we will be happy to replace any damaged product(s) depending on the availability of the ordered item(s). If a replacement is unavailable, we will provide you with a full refund within 10 working days. But don’t worry, such cases rarely occur as we give special attention to packing.
Any products that might be missing from your order will be shipped as soon as possible. Remember that we might be shipping your order via multiple packages. Please do check with us to ensure that the product(s) you believe to be missing from your order is not being shipped to you via another package.
5) CAN I CANCEL THE ORDER?
Once the Courier Team has picked up the order, the order cannot be canceled. If the order has not been picked up we will give you a complete refund.
6) AN ITEM ON MY WISHLIST IS NOW OUT OF STOCK. HELP!
Don’t worry. You can drop a mail to theartehouse@gmail.com. Else you can WhatsApp us at @8592820965 so that you can directly chat with us and get a clear picture of the product. We’ll get in touch with you as soon as it’s back in stock and take care that you receive it first!
7) HOW DO I TRACK MY ORDERS?
Once your order is confirmed and dispatched, we shall send you the tracking code via Whatsapp or email. You’ll get regular updates and notifications of your order status through email if the item is dispatched via Courier.
I SHIPPED MY ORDER TO THE WRONG ADDRESS. CAN YOU RESHIP MY ORDER?
We can accommodate an address change request only in cases where we are informed of address change prior to the dispatch of the product(s) from our warehouse. Please make the request to us by:
Call us: 9496600795
Whatsapp us: 8592820965
Email us at support@artequest.in
8) WHICH MODES OF PAYMENT ARE ACCEPTED BY THE ARTE HOUSE?
Our transaction gateway is secured by Instamojo and Razorpay. They provide the following features:
1) UPI
2) DEBIT AND CREDIT CARDS FROM ALL CARD ASSOCIATIONS.
3) NETBANKING (50+ OPTIONS)
4) WALLETS
In case you prefer a bank transfer/google pay, you can WhatsApp us@8592820965 so that we can send you the details.
9) IS IT SAFE TO SHARE MY CARD DETAILS WITH THE ARTE HOUSE?
Your safety is our primary goal. Therefore we make use of Razorpay as a transaction Gateway. All your transactions are secured with 128-bit SSL encryption and two-factor authentication. 100+ risk rules are applied for each payment. So there is no need for any worry.